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Knowledge base
Troubleshooting
Troubleshooting General
19
I'm Having Difficulty Joining a Call From My Browser
Participants can't see and/or hear me
Browser permission errors
Difficulties Using VoIP Services Such as Skype or Vonage
I Get a Firewall Warning
See all 19 articles
Troubleshooting Audio
3
I'm Hearing an Echo or Feedback on the Conference
I'm Hearing a Constant Beep or Blaring Signal During the Conference
No Audio on my iPhone or iPad App
Video Conferencing
Video Conferencing
10
How Do I Start My Video Conference?
What Equipment Do I Need For Video Conferencing?
What is 'Active Speaker' and How Does It Work?
Using Live Caption in Chrome
Change your background
See all 10 articles
Screen Sharing & File Sharing
11
How do I Share My Screen During a Meeting
Using your 'Drive' and Content Library
How Can I Invite Participants To My Screen Sharing Session
How Do I Share A Downloadable File?
How Do I Exit My Screen Sharing Session?
See all 11 articles
Scheduling + Summaries
Scheduling Conferences
5
How Do I Edit My Scheduled Conference?
How Do I Cancel A Scheduled Conference?
How Do I Set Up A Recurring Conference?
Do I Have To Schedule In Order To Start My Conference?
Using Your Account with Calendly
After Your Conference
3
Where to find your recordings
Post Conference Summaries
How do I access, view and search transcriptions?
Settings and Features
Features
15
Caller display
Searching your Online Dashboard
PIN-less Entry and SMS Notifications
Waiting Room
Address Book
See all 15 articles
Settings
10
How Can I Change My Access Code?
How Do I Change My Moderator PIN?
How Do I Change My Contact Details?
How Do I Change My Password?
How Do I Change The Time Zone?
See all 10 articles
ADMIN PORTAL
Admin Basics
4
Adding Hosts
Editing and Deleting Hosts
How to Access the Admin Portal
How do add a custom greeting
Design
2
Selecting a Theme and Colors
Adding or changing your company logo and icon
Billing and Subscriptions
8
Subscription Details
Host Accounts
Company Address
Payment Method
Address
See all 8 articles
Reporting
6
Accessing and Viewing Reports
Definition: Call Usage Charges and Call Detail Records
Reports and Invoices
Meeting Summary Records
Departments
See all 6 articles
Contact Us
To open a support ticket please click here:
nowvideo.us/supportsystem/open-new-ticket
